Booking Policy & Cancellations
Statutory Rights and Refunds and Cancellation
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Classes are sold as single events. Courses are sold in blocks, usually of 7 days. The client shall not transfer sessions to any other person or permit them to be used by anyone other than the client. Any assignment, transfer or disposal of courses is at the sole discretion of the director and may only be permitted in exceptional circumstances. Class fees are non-refundable.
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Class fees may be increased by Gait-Clinic at any time. The proprietor shall give the Clients not less than 14 days’ notice prior to any such increases.
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We operate a strict 24-hour cancellation policy on behalf of our teachers and therapists for private lessons. Any booked sessions must be cancelled within 24 hours, via the Wix app or on your desktop via your Wix account. Cancelled class credits will be added back to your pack (packs are not refunded). For course/workshop cancellation refunds, please allow up to 10 days to receive your refund.
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When you are purchasing a class, you are paying for a class and not an instructor. Instructors are subject to change without notice. For cancellations made with less than 24-hour’s notice or if you do not turn up for your appointment, you will be charged the full appointment fee in these circumstances.
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When booking workshops and courses, please note that we can only provide a full refund (for cancellations made more than 48 hours before the start date. For any other cancellations there will be no refunds or transfers unless your place can be filled from a waiting list, in which case we will refund the fee. If a course or workshop is cancelled, you will be offered either a cash refund or the option of being transferred to an alternative event.
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The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer.
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Pricing
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Information displayed on the site or in our studio as to pricing and availability is subject to change by Gait-Clinic without notice.